Payment & refunds

You pay online by card when you book, through our secure payment partner Stripe. The total is the practitioner’s price plus a small ONJOY service fee, both shown before you pay.

ONJOY never stores your card details.

When you confirm your booking. Your time slot is reserved as soon as the payment goes through.

• More than 24 hours before the session: the price of the session is refunded. The service fee is not refunded.
• Less than 24 hours before the session: no refund.
• If the practitioner cancels: you get a full refund, service fee included.

Refunds go back to the card you paid with and usually take 5 to 10 business days to appear, depending on your bank.

Your receipts are in your dashboard, under History. Each booking comes with two documents: one from the practitioner for the session, and one from ONJOY for the service fee.